Emergency Request
Call 254-710-1361
Be prepared to relay the following information:
- Your Name and Call Back Number
- Name of Facility
- Details of Issue
Examples of What Qualifies An An Emergency:
- Leaks Causing Property Damage (including roof, grounds, toilets/overflows, sink and HVAC)
- Sewage Backups or Sewage on Premises
- Water Issues (No Water, Dirty Water, or no Hot Water)
- No Interior Heat in Cold Weather (Under 55 degrees)
- No Air Conditioning in Hot Weather (Over 83 degrees)
- Security and Safety Issues (Broken Windows or Broken/Open Doors, Nonfunctioning Elevators, Cars Blocked by Broken Gates)
- Electrical Outages (Medical Equipment, Research Equipment) *unrelated to electrical company
- Life Threatening Emergencies CALL 911 (Gas Leaks, Carbon Monoxide Leaks, Fire)